Refund policy
Return & Refund Policy
We want you to shop with confidence. Please read our return and refund policy carefully.
Returns & Eligibility
We accept returns within 30 days of delivery for all products only if the item is:
- Defective due to a manufacturing error, or
- Damaged during shipping
- Not as shown in the design proof we sent you
To be eligible for a return, the item must be reported within 30 days and supported by clear photos or videos showing the issue.
Non-Eligible Returns
We do not accept returns or refunds for:
- Customer preference or change of mind
- Incorrect information provided by the customer (e.g. wrong personalization details, incorrect address)
- Normal wear and tear after delivery
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery and include:
- Photos of the damaged item
- Photos of the packaging and shipping label
This helps us work quickly with the shipping carrier or production team.
Refunds
- Once the issue is verified, we will remake your item free of charge or issue a full refund — whichever you prefer.
- Approved refunds will be issued to the original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the error was on our side.
Exchanges
Exchanges are only available for items confirmed to be defective, damaged during shipping, or not as shown in the design proof we sent you.