Refund policy

Return & Refund Policy

We want you to shop with confidence. Please read our return and refund policy carefully.

Returns & Eligibility

We accept returns within 30 days of delivery for all products only if the item is:

  • Defective due to a manufacturing error, or

  • Damaged during shipping

To be eligible for a return, the item must be reported within 30 days and supported by clear photos or videos showing the issue.

Non-Eligible Returns

We do not accept returns or refunds for:

  • Customer preference or change of mind

  • Incorrect information provided by the customer (e.g. wrong personalization details, incorrect address)

  • Normal wear and tear after delivery

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include:

  • Photos of the damaged item

  • Photos of the packaging and shipping label

This helps us work quickly with the shipping carrier or production team.

Refunds

  • Once the issue is verified, we will offer a replacement or a full refund, depending on the situation.

  • Approved refunds will be issued to the original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the error was on our side.

Exchanges

Exchanges are only available for items confirmed to be defective or damaged during shipping.