Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy below to understand how your order will be processed and delivered.
Order Processing & Design Proof
- After receiving your order, we will email you a design proof within 24 hours for your review.
- If you would like changes, reply within 24 hours of receiving the proof. We will revise it and send an updated proof before production begins.
- If we do not hear from you within that window, we will proceed to production using the proof as sent, so that your order is not delayed.
- Once production has begun, we may not be able to accommodate further changes.
Production Time
- Once the proof is approved — or the 24-hour review window has passed — your order will be produced within 3–5 business days.
Shipping Time
Estimated shipping times after production are as follows:
- United States: 5–12 business days
- International orders (outside the U.S.): 8–17 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Business days are Monday to Friday, excluding public holidays.
Shipping Carriers
We work with reliable shipping partners to ensure your order is delivered safely and on time. Tracking information will be provided once your order has shipped.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
Shipping Delays
While we strive to meet all estimated delivery times, we are not responsible for delays caused by:
- Customs inspections
- Weather conditions
- Carrier-related issues beyond our control