Cancellation & Order Changes

Last updated: November 2026

Every Limency piece is made to order with your photo and details, so whether an order can be changed or cancelled depends on whether production has started.

Before production starts

After you order, we email you a design proof within 24 hours. Until production starts you can change the photo, name, dates, wording, size or shipping address, or cancel the order. Reply to the proof email or write to contact@limency.com with your order number.

If you cancel before production starts, we refund the full amount to your original payment method. Refunds usually reach you within 5–10 business days, depending on your bank.

After production starts

Production starts when you approve the proof, or 24 hours after we send it if we have not heard from you. From that point your item is being made with your personal details, so we can no longer change or cancel the order.

If something is wrong with your delivered item

If your item arrives damaged, defective, or different from the approved proof, see our Refund & Replacement policy. Returns or refunds for change of mind are not accepted, because each piece is personalized.

Contact

Email: contact@limency.com
Phone: +84 979 830 729 (Mon–Fri, 9:00–18:00 Vietnam time, GMT+7)