🛬 PROCESSING & DELIVERY SPECIFICATIONS 🛬
★ Your puzzle will be carefully wrapped and securely packaged to ensure it arrives in perfect condition.
★ We always use fast and reliable shipping services.
🧩 ORDER TIMELINE – FROM PURCHASE TO DELIVERY
1️⃣ Design Proof (6–12 hours)
After we receive all required order information (photos & personalization details), our designers will create a professional design proof and send it to you within 6–12 hours for approval.
2️⃣ Production Time (3–7 business days)
Once the design is approved, your custom puzzle will be carefully produced.
⏱ Processing time: 3–7 business days.
3️⃣ Shipping Time (FREE SHIPPING – USA)
After production is completed, your order will be shipped promptly.
🚚 Shipping time: 3–8 business days (USA – Free Shipping).
📦 Estimated Total Time:
👉 Approximately 7–15 business days from placing your order to delivery, depending on design approval time and shipping location.
🛡️ ORDER & REFUND POLICY 🛡️
❌ Order Cancellation
• You may cancel your order within 24 hours after placing it.
• A 100% full refund will be issued — no questions asked.
✏️ Design Revisions
• We offer unlimited design revisions based on your requests.
• Design changes are accepted within 24 hours after placing your order, to ensure smooth production.
💯 Satisfaction Guarantee
• Your satisfaction is our top priority.
• If you receive your order and are not satisfied for any reason — including design, quality, or craftsmanship — simply contact us.
• We will provide a full refund or remake the product until you are happy.
📩 Please note:
Once production has started after the design is approved, cancellations or changes may no longer be possible. However, we will always do our best to support you.
