Pet Memorial Stone, Dog Memorial Stone, Personalized Pet Memorial Gift, Dog Memorial Gift, Pet Headstone, Pet Grave Stone, Pet Grave Marker

HOW TO SEND A PICTURE? You can send the photo by Etsy messages. You just need to click 'Attach File', and upload your best one and send it or you can email etsy [!at] pacificcustom.us

HOW TO CUSTOMIZE ?? - Customization process is very simple and easy, please choose your size first, then place your order, you can either leave a seller note or send us a message after your order is placed. Please do not forget to send the picture that you would like to use. We will make your memorial stone ready within two business day and delivery takes 3-6 days for the continental United States.

UNIQUE MEMORIAL STONE - Since we know how hard it is to lose a pet family member, we are giving you a chance to keep your memories alive and say goodbye to your best friend in a soul-touching personalized memorial stone. An elegant way of expressing your pure grief over the tragic loss, showing how deep the bond was with your now-in-heaven dear pet.

NOT HAPPY?? - We do our best to prepare, pack and ship your package. We know memorial stones are very important therefore we double-check everything to make sure there is no misspelling in customization, no cracks or scratches on the stone. Even if we do our best, mistakes happen, if you receive a broken, scratched, or wrong memorial stone please contact us right away, we will send you a replacement. We only want you to double-check the customization details you provided.

All our designs are prepared for dogs, however, if you lost your lovely cat, horse, lizard, rat, or any other friend. We can make little adjustments, we may change the words or we can replace the dog paw with a fish or horse so do not hesitate to contact us for that type of request.

🛬 PROCESSING & DELIVERY SPECIFICATIONS 🛬

★ Your puzzle will be carefully wrapped and securely packaged to ensure it arrives in perfect condition.

★ We always use fast and reliable shipping services.

🧩 ORDER TIMELINE – FROM PURCHASE TO DELIVERY

1️⃣ Design Proof (6–12 hours)

After we receive all required order information (photos & personalization details), our designers will create a professional design proof and send it to you within 6–12 hours for approval.

2️⃣ Production Time (3–7 business days)

Once the design is approved, your custom puzzle will be carefully produced.

⏱ Processing time: 3–7 business days.

3️⃣ Shipping Time (FREE SHIPPING – USA)

After production is completed, your order will be shipped promptly.

🚚 Shipping time: 3–8 business days (USA – Free Shipping).

📦 Estimated Total Time:

👉 Approximately 7–15 business days from placing your order to delivery, depending on design approval time and shipping location.

🛡️ ORDER & REFUND POLICY 🛡️

❌ Order Cancellation

• You may cancel your order within 24 hours after placing it.

• A 100% full refund will be issued — no questions asked.

✏️ Design Revisions

• We offer unlimited design revisions based on your requests.

• Design changes are accepted within 24 hours after placing your order, to ensure smooth production.

💯 Satisfaction Guarantee

• Your satisfaction is our top priority.

• If you receive your order and are not satisfied for any reason — including design, quality, or craftsmanship — simply contact us.

• We will provide a full refund or remake the product until you are happy.

📩 Please note:

Once production has started after the design is approved, cancellations or changes may no longer be possible. However, we will always do our best to support you.